Data Collection Policy

This page explains the categories of information that may be collected through our website and service communication process, how the information is used operationally, and when customers may be asked to share trip-related details.

Last updated: 19 May 2026 Applies to all website forms and booking enquiries

Data Collected Through Website Forms

Booking form details such as pickup, drop, travel date, travel time, and contact number.
Contact form details such as name, email, phone number, and message content.
Voluntary information shared in follow-up emails, WhatsApp chats, or call-based service discussion.

Operational Data We May Create Internally

In addition to information entered by a user, our team may create basic internal service records required to complete the requested trip or respond to an enquiry.

Booking reference or enquiry reference details.
Internal notes related to route, scheduling, fare discussion, or customer response status.
Communication timestamps and follow-up status records.
Driver allocation or trip coordination notes when service is confirmed.

Technical or Usage Data

Our website or connected tools may also process limited technical usage data that is normally generated during standard website access. This may include browser information, device-type information, IP-linked request activity, or system-level logs needed for basic functionality, spam prevention, and service troubleshooting.

This information is not collected for sale or profiling, but may help us identify technical issues, protect form submissions, and maintain service continuity.

Why This Data Is Collected

Confirm Ride Feasibility To understand route, timing, and service needs before confirming availability.

Contact the Customer To provide booking updates, clarification requests, and support responses.

Prevent Abuse To reduce spam, misuse, repetitive fake requests, or unsupported submissions.

Maintain Records To keep basic business, service, and customer communication logs.

Customer Control and Questions

Customers may choose how much voluntary detail they share, but incomplete trip data may limit our ability to provide fare estimates, assign a driver, or confirm a route in time. If you want clarification about what information is necessary for a booking, contact us at netamgolu505@gmail.com or call 7773840068.

Related policy pages: Privacy Policy, Terms and Conditions, and Refund Policy.